Refund Policy

Introduction:
At Simon Smith Flowers, we strive to provide the highest quality products and services to our customers. However, we understand that sometimes issues may arise, and a refund may be necessary. This refund policy outlines the procedures and guidelines for requesting a refund.

Scope:
This refund policy applies to all products and services offered by Simon Smith Flowers, including but not limited to, cut flowers, bouquets, arrangements, and floral subscriptions.

Refund Eligibility:
A refund may be eligible in the following circumstances:

1. Damaged or faulty products: If a product is damaged or faulty upon arrival, we will provide a full or partial refund, depending on the extent of the damage.
2. Incorrect orders: If we have made an error with your order, such as sending the wrong product or incorrect quantity, we will provide a full or partial refund.
3. Cancellations: If you need to cancel your order, please contact us as soon as possible. We will provide a full or partial refund, depending on the stage of preparation and delivery.

Refund Procedure:
To request a refund, please follow these steps:

1. Contact us: Reach out to us via phone, email, or in-person, within 3 days of receiving your order.
2. Provide details: Please provide your order number, reason for refund, and any supporting evidence (e.g., photos of damaged products).
3. Refund processing: We will review your request and process the refund within 5-7 working days.

Refund Methods:
Refunds will be made using the original payment method, where possible. If this is not feasible, we will discuss alternative refund methods with you.

Exceptions:
The following are exceptions to our refund policy:

1. Perishable items: Due to the perishable nature of our products, we cannot accept returns or provide refunds for items that are no longer fresh or have been used.
2. Custom orders: Refunds for custom orders will be reviewed on a case-by-case basis, and may not be eligible for a full refund.

Customer Service:
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are committed to providing excellent customer service and resolving any issues promptly.

Revision History:
This refund policy was last updated on 17/03/2025 and is subject to change. We reserve the right to modify or update this policy at any time.

By purchasing from Simon Smith Flowers, you agree to abide by this refund policy.